Frequently Asked Questions

The Milk Exchange is an online marketplace that makes the buying and selling of milk and dairy products simple, efficient, transparent, least cost for all parties. The Milk Exchange provides an enhanced means of managing risk to benefit the dairy industry as a whole.

The Milk Exchange is not a financial market. The Milk Exchange facilitates the buying and selling of physical milk and dairy products using a cloud based e-commerce solution.

We use the term ‘trading’ to mean two parties, a Buyer and a Seller coming together on the Milk Exchange to place an Offer to buy or sell milk or a dairy product. Trading on the Milk Exchange is a more efficient and cost effective way to buy and sell physical milk and dairy products.

Placing an Offer to buy or sell on the Milk Exchange is simple and low cost. To start, click on the START TRADING button on the home page or go to the MARKETS tab on the navigation bar or click here and complete the details of the Offer.

You can find a copy of the Terms & Conditions governing the use of the Milk Exchange in the footer of the website or click here. When you register on the Milk Exchange you will be prompted to read and agree to the Terms & Conditions. By accessing or using the Milk Exchange you agree to the standard Terms and Conditions.

No, the Milk Exchange simply facilitates the buying and selling of milk and dairy products. The Milk Exchange does not take ownership of any milk or dairy product and does not handle the funds required to complete the sale of any milk or dairy product.

There is no cost to register on the Milk Exchange.

A fee will be charged to the Buyer when a purchase of milk or a dairy product is concluded on the Milk Exchange. The Payment Policy lists the costs associated with use of the Milk Exchange. Click here for a link to the Payment Policy.

No. There is no obligation to trade when you register on the Milk Exchange.

If you wish to buy or sell milk or a dairy product on the Milk Exchange, you need to register on the Milk Exchange. If you simply wish to view the Milk Exchange, you do not need to register.

You do not need to register to view the Milk Exchange. However, if you are not registered on the Milk Exchange, you are not able to place an Offer to buy or sell, or Accept an Offer or make a Bid in respect of an Offer. If you wish to buy or sell milk or a dairy product on the Milk Exchange, you need to register on the Milk Exchange.

The Milk Exchange operates with standard terms and conditions. By accessing or using the Milk Exchange, all users agree to these standard terms and conditions. This provides simple, effective, standardised terms for all users of the Milk Exchange. It is a level playing field for both Buyers and Sellers.

When registering with the Milk Exchange Buyers and Sellers must provide details to assist Offerors to determine if an Acceptor or Bidder is genuine. This is done at 2 stages:

1. registration with the Milk Exchange which requires minimal information; and
2. registration to trade which requires information sufficient to complete a trade.

All users must provide the same information and they will not be able to trade on the Milk Exchange unless they provide the information required. This is for the benefit of all users of the Milk Exchange.

Prior to completing a transaction to buy or sell milk or a dairy product on the Milk Exchange, each party will be made aware of the identity of the other party to the transaction. This will assist each party to take whatever steps it deems necessary to verify the other party is genuine.

Prior to completing a transaction to buy or sell milk or a dairy product on the Milk Exchange, each party will be made aware of the identity of the other party to the transaction. This will assist each party to take whatever steps it considers necessary to verify the credit quality of other party.

It is a matter for Buyers and Sellers to determine whether they will complete a transaction with a party.

There may be a number of ways in which the credit quality of a party can be improved for the purposes of a transaction to buy or sell a milk or dairy product on the Milk Exchange. In the first instance you may consider seeking independent advice.

The Milk Exchange may be able to arrange assistance for a Buyer or Seller seeking to meet the credit quality requirements of a counterparty on the Milk Exchange. If you need this assistance contact the Milk Exchange on 1300 645 539

The Milk Exchange may be able to arrange assistance for a user seeking to meet the credit quality requirements of a counterparty. If you need this assistance contact the Milk Exchange on 1300 645 539.

The Milk Exchange is an e-commerce cloud based platform for buying and selling of milk and other dairy products.

Initially, only farm milk could be bought and sold on the Milk Exchange. Now all wholesale milk and dairy products can be bought and sold on the Milk Exchange.

No, the Milk Exchange is for any business looking to buy or sell milk and dairy products, including dairy farmers, dairy processors, food companies, distributers, retailers and exporters. The Milk Exchange can also provide users of the Milk Exchange dairy supply chain services such as billing, collection and product testing to assist Buyers and Sellers in developing and managing their supply chain.

The Milk Exchange is intended for bulk sales including bulk boxes, pallecons, pallets and tanker quantities. Minimum volumes vary depending on the dairy product. For farm milk, there is a minimum volume of 400 litres per pick up to manage logistics.

The Milk Exchange is a wholesale e-commerce cloud based business to business platform. It is not a consumer marketplace.

Terms and Conditions are readily available on our website along with all of our policies and a Standard Form Contract. You can download copies of all of these documents in PDF from the footer of our website or click here. If you have any questions, you can email us on the CONTACT US page or call us on 1300 645 526.

Yes, there is no limit to the number of Offers, Acceptances or Bids you can have at one time to buy or sell milk or dairy products.

Where you see an Offer to buy or sell that you wish to accept with no further amendments you simply click on the ACCEPT button on MY OFFERS page.

You submit a Bid on the MARKET page for the product. Click on the MARKET tab on the navigation bar or on any of the MARKETS, then click the OFFER tab and this will take you to the BID section where you can view all the Bids. To make a Bid, click on the NEW BID button, enter your Bid and click on the SUBMIT button. You will receive an email with the details of your Bid.

Yes, you can re-Bid.

To make a new Bid, click on the OFFER and this will take you to the BID section where you can view all the Bids. To Bid, click on the NEW BID button, enter your new Bid and click on the SUBMIT button . You will receive an email with the details of your Bid.

You have two options:
1. Not accept the Offer as it is proposed in the Offer. Then make a Bid (i.e. a counter-offer) on the Milk Exchange by specifying the milk or dairy product characteristics, specifications and price you require in the comments text box. The Offeror can either reject your Bid or create a new Offer that meets your requirements.
2. Not accept the Offer for the milk or dairy product as it is proposed in the Offer. Create your own Offer with the product characteristics, specifications and price you require. To make your own Offer click on the NEW OFFER button in the PRODUCT MARKET PLACE and specify the product details, specification and price.

Please ensure your Bid is correct. You can cancel a Bid and resubmit a new Bid at any time prior to the Bid being accepted by the Offeror.

Yes, you simply place a Bid as you did previously.

Yes, you can place multiple Bids however the Offeror has the sole discretion to decide which Bid is accepted or rejected.

Typically, the Buyer will arrange and pay for collection and testing of the farm milk. Should alternate requirements be specified it would be incorporated as part of the Offer.

Typically, the Buyer will arrange and pay for delivery. From time to time, the Offer may specify delivery as part of the offer in which case the cost of delivery will be incorporated into the price for the milk or dairy product.

The use of the Milk Exchange is voluntary. Buyers and Sellers can choose whether to use the Milk Exchange. At various times there may be Offers to buy or sell listed on the Milk Exchange’s 10 market categories but this will depend on the demand for the Milk Exchange’s services. In the start-up phase and in the absence of a market listing, the Milk Exchange may list a sample Offer to sell and a sample Offer to buy to help educate users in a typical traded product. Sample Offers will be highlighted clearly as samples.

Traditionally, milk and dairy products are traded through dairy procurement and direct sales teams by phone, email or face to face.
The Milk Exchange platform is a cloud based business to business e-commerce platform that allows Buyers and Sellers to Offer for sale or purchase 10 categories of milk and dairy products simply and efficiently.
The Milk Exchange does not take ownership of milk or dairy product and does not handle the funds required to complete a sale of any milk or dairy product.

The Milk Exchange is privately-owned by an independent Australian company established to operate a milk and dairy product business to business online trading platform, the ‘Milk Exchange’. The Milk Exchange is committed to ensuring that its systems, procedures and practices reflect a high standard of governance. The Milk Exchange operates and complies with the Corporations Act.

The price for milk and dairy products traded on the Milk Exchange is denominated in Australian Dollars (AUD$). The Milk Exchange will expand to other currencies as interest in alternative currencies increases.

The Payment Policy lists the costs associated with the Milk Exchange. Click here for a link to the Payment Policy. The Payment policy can also be downloaded as a PDF from the footer of the website.

There is no cost for Sellers to sell milk or dairy products through the Milk Exchange. Milk and dairy product Buyers pay a fee for use of the Milk Exchange and for any dairy supply chain services required. Please refer to the Payment Policy by clicking here.

Normally this will occur if a Buyer is not registered on the site. Click on the START TRADING button or the LOGIN tab which will take you through the registration process.

There are number of key points in relation to this:
1. The Milk Exchange facilitates the buying and selling of milk and dairy products. The Milk Exchange does not take ownership of the milk or dairy product being bought or sold and does not handle funds in relation to the milk and dairy product being bought or sold.
2. The Milk Exchange is committed to ensuring that its systems, procedures and practices reflect a high standard of governance. The Milk Exchange is governed by Corporations Act.
The Milk Exchange does not operate as a financial market but as a matter of good practice has regard to the requirements imposed on operators of financial markets to ensure that it operates in a fair, orderly and transparent manner.
The Milk Exchange Offers :
• an independent trading platform to sell and purchase physical milk and dairy products;
• clear separation of the Milk Exchange from each transaction with Buyer and Sellers settling sale contracts directly;
• an independent corporation governed by the Corporations Act and Governance Principles having regard to Regulatory Guide 172 issued by the Australian Securities and Investments Commission which provides guidance for operators of financial markets; and
• experienced, skills based board and governance committee.
The Milk Exchange considers that its governance framework provides clear guidance on how authority is exercised within the Milk Exchange and promotes a culture of compliance, ethical behaviour, integrity and respect to protect all stakeholder interests.
3. Any transaction facilitated by use of the Milk Exchange is in accordance with the Milk Exchange Terms and Conditions which apply equally to all users of the Milk Exchange.

All transactions concluded on the Milk Exchange are governed by a Standard Form Contract and the Milk Exchange Terms and Conditions. If the Seller is unable to supply the volume or meet the required specifications, the Seller must as soon as possible notify the Buyer of the cause of the supply shortage and the length of time it will take for the Seller to rectify the situation. (Refer Milk Exchange Terms and Conditions or click here)

All transactions concluded on the Milk Exchange are governed by a Standard Form Contract and the Milk Exchange Terms and Conditions. The Milk Exchange has no control over, and is not involved in, the performance and completion of transactions concluded on the Milk Exchange. It is the responsibility of Buyers and Sellers to assess and evaluate of any possible losses from a decision to conclude a transaction on the Milk Exchange (refer Milk Exchange Terms and Conditions or click here).

If registered with the Milk Exchange, a Buyer and Seller are bound by the Standard Form Contract and are trading under the Milk Exchange Terms and Conditions. This does not prevent a Buyer and Seller negotiating the price and volumes of an Offer listed on the Milk Exchange to help match supply and demand requirements. If an Offeror has surplus to demand requirements, it is possible to trade that surplus as a separate Offer on the Milk Exchange.

Any End-user should assess the risk to clear this surplus as Milk Exchange has no control over, and is not involved in, the performance and completion of any Contract (refer Milk Exchange Terms and Conditions or click here).